Dust for Customer Support

Instant knowledge, exceptional support

Equip your team with AI agents to accelerate issue resolution and increase customer satisfaction.

Solve faster, satisfy more

Deflect Tier 1 tickets, surface relevant information from your knowledge bases and draft messages in 50+ languages.

Keep teams in sync with real-time information across all channels and cut onboarding time for new joiners.

Convert support interactions into insights, driving data-backed product and documentation improvements.

reduction in ticket resolution time

saved weekly per agent

Create custom AI agents without writing a single line of code.

Integrate AI agents in your product interface to deflect Tier 1 tickets and reduce support workload.

Speed up resolution by suggesting tailored responses drawn from your knowledge base and past solutions.

Convert resolved tickets into searchable articles and FAQs, capturing best practices for future use.

Turn support interactions into learning opportunities that enhance your offering and service standards.

Anaïs Ghelfi
Head of Data Platform at Malt

“ We're managing a higher volume of tickets and have cut processing time—from an average of 6 minutes per ticket to just a few seconds. ”

Malt streamlines customer support using Dust's AI platform for rapid, consistent multilingual responses.

Dust evolved from a simple support tool into an integral part of Pennylane's operations.

Lifen uses Dust AI agents to boost team productivity and save hours of work each week.

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