Retail & e-Commerce

Dust for
Retail & e-Commerce

The AI Solution trusted by leading retail brands — say goodbye to scattered product data, operational bottlenecks, and missed market intelligence.

"Curiosity turned into necessity: I couldn't do half my job without Dust."

Valentine Chelius

Head of Marketing

Fleet Logo

AI agents that drive commerce forward

Accelerate retail & e-commerce growth with AI agents built for modern commerce. Dust automates customer support, operations, and competitive intelligence—freeing your teams to focus on strategic growth decisions.

Trusted by retail leaders

mirakl
ankorstore
fleet
alma
jumia

Transform how you work

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Turn customer chaos into service excellence

Auto-route tickets and resolve inquiries. Teams handle complex issues while customer satisfaction stays high.

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Automate manual operations

Extract specs, generate content, automate workflows. Teams shift from repetitive tasks to strategic decisions.

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Transform scattered data into intelligence

Monitor competition and analyze market trends. Teams get actionable intelligence for smarter pricing and positioning.

Dust in action

Customer service Features

Customer service

Ticket triaging

Automatically classify support tickets, route to appropriate teams, suggest solutions, and optimize workflows for service efficiency.


Enhanced consumer support

Deliver automated responses for orders, returns, refunds, and policy inquiries; provide expert assistance across all retail channels.


Support insights

Analyze ticket patterns to identify optimization opportunities and improve customer service efficiency.


Seller knowledge

Provide sellers with updated information about new product lines, promotional campaigns, etc

Business intelligence & analytics Features

Business intelligence & analytics

Data co-pilot

Create Excel formulas and SQL queries, guide A/B test design. Empower anyone to accelerate complex data work.


Self-service retail analytics

Empower teams with a self-service engine which can deliver actionable analytics and visualizations on trends and activity.


Consumer feedback analysis

Systematically categorize customer reviews and feedback to uncover quality issues and improvement opportunities.


News monitoring

Track real-time industry news, competitor announcements, and market developments impacting your business decisions.

Marketing & intelligence Features

Marketing & intelligence

Content creation

Generate multilingual customer engagement across email, reviews, social media, and feedback platforms consistently.


Brand compliance review

Automatically check content against brand guidelines and regulatory requirements to ensure consistent messaging and compliance.


Reputation monitoring

Track real-time news mentions, online reputation, and brand sentiment across digital channels with alerts.


Industry & competitive research

Conduct competitive analysis and market intelligence. Generate reports on competitors, trends, and positioning opportunities.

Product & catalog operations Features

Product & catalog operations

Product information management (PIM)

Automatically extract and standardize product specifications from supplier catalogs into consistent, channel-optimized content.


Multi-channel content adaptation

Transform single product data into optimized content for different platforms and regulatory submissions.


Intelligent product categorization

Automatically classify new products into appropriate categories based on specifications and performance data.


Product performance insights

Analyze which products drive revenue, margins, and customer loyalty for optimized catalog decisions.

Merchant management Features

Merchant management

Merchant/Supplier validation & risk assessment

Instantly assess potential partners using comprehensive due diligence, financial screening, and online presence verification.


RFP response automation

Automatically generate comprehensive, tailored responses based on company capabilities, past proposals, and supplier requirements.


Contract intelligence

Analyze vendor agreements and partnership terms to identify risk factors and streamline negotiations.


Partnership proposals & communications

Craft professional supplier communications, partnership proposals, and vendor relationship management emails.

50%

Reduction

in customer support resolution time

70%

Faster

content creation in all languages

80%

Adoption

weekly active users

See Dust in motion

"Curiosity turned into necessity: I couldn't do half my job without Dust."

Valentine Chelius

Head of Marketing

Fleet Logo