Dust for
Retail & e-Commerce
The AI Solution trusted by leading retail brands — say goodbye to scattered product data, operational bottlenecks, and missed market intelligence.
"Curiosity turned into necessity: I couldn't do half my job without Dust."
Valentine Chelius
Head of Marketing
AI agents that drive commerce forward
Accelerate retail & e-commerce growth with AI agents built for modern commerce. Dust automates customer support, operations, and competitive intelligence—freeing your teams to focus on strategic growth decisions.
Trusted by retail leaders
Transform how you work
Turn customer chaos into service excellence
Auto-route tickets and resolve inquiries. Teams handle complex issues while customer satisfaction stays high.
Automate manual operations
Extract specs, generate content, automate workflows. Teams shift from repetitive tasks to strategic decisions.
Transform scattered data into intelligence
Monitor competition and analyze market trends. Teams get actionable intelligence for smarter pricing and positioning.
Dust in action

Customer service
Ticket triaging
Automatically classify support tickets, route to appropriate teams, suggest solutions, and optimize workflows for service efficiency.
Enhanced consumer support
Deliver automated responses for orders, returns, refunds, and policy inquiries; provide expert assistance across all retail channels.
Support insights
Analyze ticket patterns to identify optimization opportunities and improve customer service efficiency.
Seller knowledge
Provide sellers with updated information about new product lines, promotional campaigns, etc

Business intelligence & analytics
Data co-pilot
Create Excel formulas and SQL queries, guide A/B test design. Empower anyone to accelerate complex data work.
Self-service retail analytics
Empower teams with a self-service engine which can deliver actionable analytics and visualizations on trends and activity.
Consumer feedback analysis
Systematically categorize customer reviews and feedback to uncover quality issues and improvement opportunities.
News monitoring
Track real-time industry news, competitor announcements, and market developments impacting your business decisions.

Marketing & intelligence
Content creation
Generate multilingual customer engagement across email, reviews, social media, and feedback platforms consistently.
Brand compliance review
Automatically check content against brand guidelines and regulatory requirements to ensure consistent messaging and compliance.
Reputation monitoring
Track real-time news mentions, online reputation, and brand sentiment across digital channels with alerts.
Industry & competitive research
Conduct competitive analysis and market intelligence. Generate reports on competitors, trends, and positioning opportunities.

Product & catalog operations
Product information management (PIM)
Automatically extract and standardize product specifications from supplier catalogs into consistent, channel-optimized content.
Multi-channel content adaptation
Transform single product data into optimized content for different platforms and regulatory submissions.
Intelligent product categorization
Automatically classify new products into appropriate categories based on specifications and performance data.
Product performance insights
Analyze which products drive revenue, margins, and customer loyalty for optimized catalog decisions.

Merchant management
Merchant/Supplier validation & risk assessment
Instantly assess potential partners using comprehensive due diligence, financial screening, and online presence verification.
RFP response automation
Automatically generate comprehensive, tailored responses based on company capabilities, past proposals, and supplier requirements.
Contract intelligence
Analyze vendor agreements and partnership terms to identify risk factors and streamline negotiations.
Partnership proposals & communications
Craft professional supplier communications, partnership proposals, and vendor relationship management emails.
Reduction
in customer support resolution time
Faster
content creation in all languages
Adoption
weekly active users
See Dust in motion
"Curiosity turned into necessity: I couldn't do half my job without Dust."
Valentine Chelius
Head of Marketing
Customer stories
Leading enterprises are already transforming their operations with Dust.