Dust · My workspace
We have a backlog of unassigned billing emails in the Support inbox — triage them and route each one to the right teammate.
dust
Completed in 14 sec
Using Front
I went through the unassigned billing conversations in your Front Support inbox and routed each to the best-matched teammate.
Triaged 8 unassigned billing conversations
- Refund & dispute requests (3). Assigned to Maya Chen, who handles all chargeback and refund cases.
- Invoice & PO questions (4). Routed to Diego Alvarez on the finance-ops rotation.
- Failed payment / card declines (1). Escalated to Priya Nair given the enterprise account ($24k ARR).
Two flagged for your review
- Angry tone detected. A conversation from acme.co mentions "cancel our contract" — left unassigned and tagged for you.
- Possible duplicate thread. Two emails from the same sender 20 minutes apart look like the same issue.
What you can do with Front
Triage the shared inbox fast
Search across inboxes for the conversations that matter, read the full message thread, and pull a contact's prior interactions before anyone replies.
search_conversations
get_conversation_messages
get_customer_history
get_contact
Route and reply without leaving Front
Assign conversations to the right teammate, draft and send replies, and move threads to the correct status so nothing stalls in the queue.
assign_conversation
send_message
create_draft
update_conversation_status
Keep conversations organized
Apply tags, attach reference links, and leave internal comments so every thread carries the context teammates need to follow up.
add_tags
add_links
add_comment
list_tags
Supported actions in Front
Read & Search
- Search Conversations
- Get Conversation
- Get Conversation Messages
- Get Contact
- List Tags
- List Teammates
- Get Customer History
- List Inboxes
- Get Conversation Drafts
Create & Update
- Create Conversation
- Create Draft
- Delete Draft
- Add Tags
- Add Comment
- Add Links
- Send Message
- Update Conversation Status
- Assign Conversation
18 total actions available (9 read, 9 write)
Frequently asked questions about Front
Yes, Dust can analyze Front conversations and suggest responses based on context.
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